Bookstaken

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Bookstaken ("we," "our," or "us") is committed to protecting the privacy and safety of children and families who use our online reading comprehension platform. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

From Parents:

Name, email address, phone number
Payment and billing information
Child's first name, age, and reading level

From Children (with parental consent):

Participation in reading sessions
Reading progress and comprehension data
Video during live sessions (for safety monitoring only)

Automatically:

Session attendance and engagement
Technical data (device type, browser)
Platform usage for service improvement

3. How We Use Information

Match children with appropriate reading groups
Track reading progress and provide reports to parents
Conduct and monitor live reading sessions for safety
Process payments and manage accounts
Improve our educational services
Comply with legal requirements

4. Information Sharing

We do not sell, rent, or share your child's personal information for marketing purposes. We may share information only:

With your explicit consent
With service providers (payment processing, platform hosting) under strict confidentiality agreements
When required by law or to protect child safety

5. Data Protection

All live sessions are encrypted and secure
Session recordings are deleted after 90 days
All staff undergo background checks and privacy training
Regular security audits and updates
Secure data storage with industry-standard encryption

6. Children's Privacy (COPPA Compliance)

For children under 13:

Parental consent required before collecting any information
Limited data collection for educational purposes only
No advertising or marketing to children
Parents can review and delete child's information at any time

7. Your Rights

Parents have the right to:

Access all information we have about your child
Correct or update information
Delete your child's account and all data
Receive your child's progress data
Object to certain uses of information

To exercise these rights, contact us at help@bookstaken.com

8. Data Retention

Active account information: Retained while account is active
Session recordings: Deleted after 90 days
Progress data: Retained for 2 years after account closure
Billing information: Retained for 7 years for legal/tax purposes

9. Cookies and Tracking

We use essential cookies for platform functionality and analytics cookies to improve our services. You can control cookies through your browser settings. We do not allow third-party advertising trackers.

10. International Data Transfer

Your information may be transferred to and processed in countries where we operate. We ensure adequate protection measures for all international transfers.

11. Changes to This Policy

We will notify you 30 days before any material changes via email and platform notice. You have 30 days to object to changes or delete your account.

12. Data Breach Response

In case of a data breach, we will:

Assess the situation within 24 hours
Notify regulatory authorities within 72 hours if required
Notify affected parents within 72 hours
Take immediate steps to secure data and prevent further access

13. Contact Information

General Privacy Questions:
Email: support@bookstaken.com
Phone: +91 9503632771

Security Concerns:
Email: support@bookstaken.com

14. Legal Compliance

This Privacy Policy complies with:

Children's Online Privacy Protection Act (COPPA) - USA
General Data Protection Regulation (GDPR) - EU
Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
India Personal Data Protection regulations
Applicable state and local privacy laws

By using Bookstaken's services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this policy, please do not use our services.

This policy was last updated on January 1, 2025. Please check back regularly for updates.