By accessing or using Bookstaken's online reading comprehension platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Service. <br/> Important: If you are under 18, your parent or guardian must agree to these Terms on your behalf.

Bookstaken provides online reading comprehension sessions for children aged 8-11 through: - Live interactive reading circles and single 1:1 sessions with trained mentors - Small group discussions (maximum 4 children per session) - Progress tracking and parent reporting - Educational content and activities

Account Requirements: - Parent/guardian must be 18 years or older - Only one account per family - Accurate information must be provided during registration - Parents are responsible for maintaining account security Child Eligibility: - Children can be between 8-11 years old - Parental consent required for participation - Children must be able to read independently at basic level

Subscription Plans: - Free Trial: 7 days with full access to all features - Monthly Plan: ₹999/month, cancel anytime with 7 days notice Payment Terms: - All fees are in Indian Rupees (INR) - Payments processed securely through third-party providers - Automatic renewal unless cancelled - No refunds for partial months (except our 30-day guarantee) Free Trial: - No payment required to start - Billing begins after 7-day trial unless cancelled - Cancel anytime during trial with no charges

Cancellation: - Cancel subscription anytime with 7 days written notice - Email cancellation requests to support@bookstaken.com - Access continues until end of current billing period - No partial refunds for unused time 30-Day Money-Back Guarantee: - If not satisfied within 30 days of paid subscription, request full refund - Email support@bookstaken.com with account details or talk with our consultant - Refunds processed within 5-7 business days - Child retains access to downloaded materials

Parent Responsibilities: - Ensure child's device has stable internet connection - Supervise child's participation when needed - Provide accurate emergency contact information - Monitor child's engagement and progress - Respect other families' privacy Child Conduct During Sessions: - Be respectful to mentors and other children - Use appropriate language at all times - Stay focused during reading activities - Ask for help when needed - No sharing of personal information with other participants Prohibited Activities: - Recording, photographing, or streaming sessions - Sharing login credentials with others - Using the platform for any commercial purposes - Harassment, bullying, or inappropriate behavior - Accessing other users' accounts or information

Session Guidelines: - Sessions are live and cannot be paused or replayed - Makeup sessions available for technical issues or illness - Maximum 2 makeup sessions per month - 24-hour notice required for session changes Safety Measures: - All sessions are monitored for quality and safety - Mentors are background-checked and trained - Parents can observe any session - Immediate suspension for inappropriate behavior Technical Requirements: - Stable internet connection (minimum 10 Mbps) - Device with camera and microphone - Supported browsers: Chrome, Safari, Firefox (latest versions) - Quiet environment for session participation

Our Content: - All educational materials, stories, and activities are owned by Bookstaken - Parents and children may not copy, distribute, or use content commercially - Limited personal use permitted for enrolled families only User Content: - We do not claim ownership of child's creative work during sessions - We may use anonymized progress data to improve our services - Photos/videos require separate consent and are optional

Your privacy is governed by our Privacy Policy. - We collect minimal data necessary for educational services - Child safety is our top priority - All data handling complies with applicable privacy laws

Our Commitments: - All mentors are college-educated with specialized training - Background checks completed for all staff with child access - Ongoing training in child development and online safety - Professional conduct standards maintained at all times Mentor Responsibilities: - Create safe, inclusive learning environment - Provide age-appropriate content and discussions - Report any safety concerns immediately - Maintain confidentiality of all student information

Service Availability: - We strive for 99.9% uptime but cannot guarantee uninterrupted service - Scheduled maintenance will be announced 48 hours in advance - Technical issues will be resolved as quickly as possible Force Majeure: - We are not liable for service interruptions due to circumstances beyond our control - This includes natural disasters, internet outages, or government restrictions

Educational Service: - Bookstaken is a supplemental educational service, not a replacement for formal education - We do not guarantee specific academic outcomes - Results may vary based on individual child engagement and ability Liability Limits: - Our liability is limited to the amount paid for services in the past 12 months - We are not liable for indirect, incidental, or consequential damages - This includes lost profits, data, or business opportunities

You agree to defend and hold harmless Bookstaken from any claims, damages, or costs arising from: - Your child's use of the platform - Violation of these Terms - Infringement of third-party rights - Any content posted or shared by your family

Governing Law: - These Terms are governed by Indian law - Disputes will be resolved in courts of Nagpur, India Informal Resolution: - Before legal action, we encourage contacting us to resolve disputes - Email support@bookstaken.com with detailed explanation - We will respond within 5 business days

Change Notification: - We will notify users 30 days before material changes - Notice will be sent via email and posted on our platform - Continued use after changes constitutes acceptance Types of Changes: - Minor updates (contact information, clarifications) - Material changes (pricing, service features, liability)

We May Terminate Accounts For: - Violation of these Terms - Non-payment of fees - Inappropriate behavior during sessions - Providing false information during registration Upon Termination: - Access to platform immediately ceases - No refunds for remaining subscription period (except for our violations) - Child progress data available for download for 30 days

Parental Consent: - All agreements made by parent/guardian on child's behalf - Parents responsible for child's compliance with Terms - Parents can terminate child's participation at any time Child Protection: - Zero tolerance for inappropriate behavior toward children - Immediate investigation of any safety concerns - Cooperation with authorities when required by law

Technical Support: - Email: support@bookstaken.com - Phone: +91 9503632771 - Response time: Within 24 hours for technical issues Accessibility: - We strive to make our platform accessible to children with different learning needs - Contact us for specific accommodation requests

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bookstaken. These Terms supersede all prior agreements and understandings.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

General Questions: - Email: support@bookstaken.com - Phone: +91 9503632771 Urgent Issues: - Email: support@bookstaken.com - Phone: +91 9503632771 By creating an account and using Bookstaken's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms are effective as of January 1, 2025. Please review them regularly as they may be updated periodically. © 2025 Bookstaken. All rights reserved.